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Posts Tagged ‘Holiday Inn Express’

Holiday Inn Express Roseburg
375 W. Harvard Blvd.
Roseburg, Oregon 97470
(541) 673-7517
Holiday Inn Express Roseburg

View of Umpqua River from every room

View of Umpqua River from every room

February 19th through 24th, 2017

Holiday Inn Express Roseburg is the newest hotel in Roseburg, Oregon. Every room boasts views of the Umpqua River from private balconies or covered patios for ground floor rooms. Amenities and features are the same as any other Holiday Inn Express. Complimentary breakfast with standard run of the mill Holiday Inn Express fare, WiFi, parking, pool, fitness center, business center, guest laundry room, etc… All the basics you need for a mid-level business class hotel.

Check-in was quick and the room requested was immediately available. Some first floor rooms have parking spots in front of the outside facing room doors so if you’re driving and would like to park your car in front of your room be sure and make a special request. There is a large parking lot in front of the main entry for the upper floors access via the elevators. My room appeared to be recently built out and in good repair. It was clean and comfortable for my needs on this extended business trip.

Complaints are few and mostly minor. The biggest complaint though isn’t so minor and isn’t so easy to remedy: the noise level. There was not enough sound proofing built into the walls, floors and ceilings of this hotel. As a result I could her the two women in the room to one side of me arguing about something at 12:30 AM, I could hear the family with small kids playing in the room on the other side of me and could hear what sounded like teenagers wrestling in the room above me until 04:30 AM in the morning. Once they finally gave up for the evening all of the 5 AM risers started waking and I could hear just about every shower and toilet at my end of the building going off in succession. Just to add insult to injury do you remember that beautiful view of the Umpqua River from every room? Well when the ever busy I-5 Pacific Highway is less than 100 yards from the hotel that river makes for a sound tunnel. So that is a long way of saying if you stay here you better bring ear plugs or you’re going to find sleeping difficult. The hardest of sleepers would have trouble here.

Other than that the only too minor complaints I had were the toilet and toilet seat were loose in my bathroom. Maintenance fixed up straight away the toilet seat but the toilet itself rocked and rolled during my entire trip In addition the bottom of the bathroom door was in rough shape most likely from water damage or a small dog scratching at it while locked up. Neither of those issues would keep me from returning.

Since Holiday Inn Express Roseburg is the newest hotel in Roseburg it tends to be booked full on a regular basis. Every weekday morning I dined in the breakfast area the room was pretty much packed and just about every parking spot out front taken. Therefore be sure and make a reservation as far in advance as possible.

Conclusion: Holiday Inn Express Roseburg is the hotel to stay at when visiting or simply passing through Roseburg, Oregon.

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Holiday Inn Express & Suites Childress
3001 Ave F NW
Childress, TX 79201
(940) 937-0900
Holiday Inn Express & Suites Childress

Saturday, July 9th, 2016

OK. Let’s get right to it. This experience flat out sucked.

We arrived around 8:30PM for our pre-paid reservation and were greeted by a note on the door there are no rooms available. I’m sure it’s OK. We have a reservation.

The hotel is swarming with people. Mostly teenage boys and girls running around with plates of stinky, poor quality pizza. After waiting a bit for the backed up line at the front desk to clear I finally moved to the front of the line and identified myself at which point I was finally acknowledged as priority club member. Happens all the time so no great shakes. After signing the registration paperwork I’m handed a set of card keys coded for room 221 while the card key jacket says 202.

Uh, bad sign. I should’ve turned around and left at this moment.

So after assuring us we needed to go to 221 we go up the smelly, overcrowded with teenagers, slow moving elevator to floor 2 and open room 221 and VOILA! It is dirty. Food crumbs on the desk. Linens rolled up in the side chair. Bed unmade. Stinks to high heaven like a bunch of hormone driven teenaged baseball players have been in there farting and eating stinky, poorly made pizza. So needless to say we lug all of our luggage back down the slow moving, stinky, overcrowded elevator.

By the way, they call it luggage for a reason. You lug it.

So we let the front desk know about our room and she starts staring at the clean room list that shows our room is indeed clean dispite our visit to the contrary. After waiting an inappropriate amount of time for the other desk clerk to help her (she’s only been here two weeks she shares; heck of a way to learn on the job if you ask me) she finally gives up and decides to code our keys for room 202 that we were originally assigned and walk us up there herself. So we all climb back onto the stinky, slow moving, overcrowded elevator up to floor 2 and we get to room 202 and low and behold…

It’s occupied.

Yeah, the front desk gave us keys to an occupied room. If you know anything about the hotel industry you know this is breaking a cardinal rule. You can’t even tell anybody who is staying in your hotel, more so let a complete stranger into an occupied room. It’s called security. People get robbed or worse when entering other people’s rooms.

So we all climb back onto the smelly, overcrowded, slow moving elevator back down to the lobby at which point new hire is totally flustered and desparately in need of help from experienced clerk. Unfortunately, experienced clerk is busy compounding my problem by issuing 6 newly cleaned rooms to just arrived guests of the band tour. So I get to sit there and wait until she finishes miss-coding their keys. Yes, I watched her do so. I was also there when two of them later came back down to get their keys fixed.

So finally after a lengthy wait experienced clerk decides to upgrade me to a King Suite and credit my rewards account with 5,000 points. There, that should shut up this trouble making traveler. So off we go to the stinky, slow moving, overcrowded elevator to room 218 (I think) which is a handicapped accessible room (I hate those, they are for handicapped travelers and only be issued to them for said reason) and upon flinging the door open to our luxurious suite we find…you guessed it. Yet another dirty room that has been ransacked by stinky, marauding teenagers.

So we climb back onto the stinky, slow moving, overcrowded elevator and go back to the lobby and I slap all of my possessions right on top of the front desk and ask “Care to try again?”. Yeah, I’m finally losing it. It took this long before I finally lost my cool but even Mr. Steady loses it at some point.

So there is much embarrassment, lot’s of staring at the clean room list, exclamations of “why are they marking these rooms clean when they’re not?” and the like. Ultimately they get their final chance and give me a two queen suite (I reserved King for a reason) up on the third floor this time. Maybe we’ll luck out by changing floors. Apparently floor two is the seventh circuit of hell. So we climb back onto the stinky, slow moving, overcrowded elevator and head up to floor three. We discuss on the eternal ride upward that if this room is dirty we’re demanding a refund and driving home tonight even if it means I’ll fall into bed cranky as hell at 2 AM. So we locate our penthouse and fling the door open and VOILA! A room that appears to be clean! It stinks like cheap spray scent from aisle 11 at Walmart but by god it is clean. So out of desperation we decided to keep the room and drink TWO bottles of wine to dull the pain. Trust me, one wasn’t enough at this point.

The internet was slow. Might’ve had something to do with a hotel full of teenagers streaming everything from Pokemon GO to Sears women’s underwear ads. That’s my guess. Oh well, it was 9:45 by the time we got to a room so we were ready for bed anyway. Yeah, 9:45. Arrived at 8:30. It took an hour and fifteen minutes to get a room acceptable enough to sleep in.

The complimentary breakfast was typical Holiday Inn Express schlock. Comes with the territory I guess. So deal with it and quit your bitching.

Conclusion: I won’t be returning. Ever. There is a Hampton Inn practically across the parking lot. They get my business next time.

UPDATE: the hotel manager finally contacted me and apologized for all of the problems and is working on better training the staff and will issue a full credit for my stay.

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