Sheraton Crescent Hotel
2620 West Dunlap Ave
Phoenix, AZ 85021
Sheraton Crescent Hotel
February 8-10, 2015
The Sheraton Crescent is a business class hotel located on the western edge of Phoenix, Arizona. Built in 1986 the hotel was last updated in 2014 giving it an up to date, fresh appeal to business and pleasure guests.
The common areas were well cared for, clean and reasonably up to date. Lots of tile and soft brown toned woods. Full service amenities including restaurant, bar, pool, meeting rooms, business center, parking garage, etc…
The room was also well carded for, clean and reasonably up to date. The only strikes I saw were minor, normal wear and tear type of items such as scuffs on painted doors, tiny nicks in the bathtub, etc… The room has everything needed for business or pleasure including desk, chair, TV, comfortable bed, extra overstuffed pillows, etc…
Food & Beverage
The bar area is a nice area to relax at the end of the day or the end of the evening after spending time with clients or friends. That’s the only plus here in my opinion. The food is substandard throughout. I ate lunch in the Indigo Bistro and half of my dish was good and the other have inedible. I ate breakfast in my room via room service and the poached eggs tasted like they were boiled in dirty, caustic water. I ate lunch in the meeting rooms via the catering department and the food was mostly bland and mundane. So if you’re planning on skipping the rental car don’t: you’ll need it to go out for every meal.
The Straw That Broke The Camel’s Back
Internet at this hotel sucks. Period. Notice I didn’t say WiFi. I could connect to any WiFi in the hotel. In my room, lobby, meeting room, everywhere. Full signal every place I went. However, the moment I tried to cross the path from WiFi to Modem/ISP I died a horrible lingering death. Pages wouldn’t load. Pages would half load and stop mid stream and say they couldn’t be found. It was completely unbearable and impossible to conduct business online in the 21st century. This was not limited to me. I confirmed with numerious people in my group (I was attending a convention) that they too had the same issue. I complained to two separate people with the Sheraton staff and the issue was not resolved before departure. This issue alone is enough to keep me from returning to this hotel in the future. This issue is way too important for me as a business traveler to risk staying here again.
Conclusion: Good hotel with good pricing but lousy food and outright crappy Internet. I won’t return.